Frequently asked questions

  • What methods of payment do you accept?

    All payments are made via INTERAC eTransfer - Canada's safe, discreet and convenient email-based bank to bank electronic money transfer system. No account details are given and just an email and a Canadian bank account are required. Both parties specify their emails to use and set a password for extra security.
  • What are the postal rates? How long for delivery?

    Shipping is charged at a flat rate of $15. All items are shipped via Canada Post's Xpresspost service. Deliveries arrive in one to three business days. All of our packages come with package tracking and $100 liability coverage.
  • Does Sweet leaf guarantee the arrival of products?

    All the parcels are sent by Canada Post. Express shipping with tracking. We only send to the address on file. We will guarantee arrival of the package by evidence of tracking number or we will cover the total cost of the package if it does not show up.
  • Do you send overseas or to other countries?

    No. Unfortunately we can only ship within Canada.
  • Do I have to use my real name?

    We suggest you use your real name because if you are not at home when the delivery is made, you will receive a Canada Post "For Pick Up" slip and have to go pick it up at a nearby post office. If your identification doesn't match the name on the parcel you won't be able to pick it up. However, if you want to use a fake name don't make it something obvious or suspicious and make sure you are at home when the mailman arrives.
  • Where is the shatter sourced from?

    All of our shatter is sourced from all bud run. Never from trim.